Shipping policy

LumeWell Shipping Policy

Effective Date: April 14, 2026

At LumeWell, every order is prepared with care and transparency. This policy outlines how we process, ship, and support your delivery experience.


1. Processing Time

Orders are typically processed within 2–4 business days. During seasonal launches or promotions, processing times may be slightly longer. You’ll receive a confirmation email as soon as your order ships.


2. Shipping Methods & Rates

We ship through trusted carriers such as USPS and UPS. Shipping rates are automatically calculated at checkout based on your location and selected delivery speed.

United States Only: We currently ship within the U.S. International shipping is not available at this time.

Local Delivery

We offer free local delivery for nearby customers:

  • Within 6 miles: Free delivery, no minimum

  • 6–10 miles: Free delivery with a $25 minimum

Local deliveries are made during regular business hours. You’ll receive an email once your order is out for delivery. Please include any special delivery instructions at checkout.


3. Delivery Estimates

Estimated delivery times vary by location:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

  • Local Delivery: Same day or next day, depending on order time and delivery zone

Delivery times are estimates and not guaranteed. Weather, carrier delays, or holidays may affect arrival.


4. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can follow your package’s progress directly through the carrier’s website.


5. Shipping Issues & Lost Packages

If your package is delayed, lost, or marked as delivered but not received, contact us at shop@lumewell.store within 7 days of the expected delivery date. We’ll work with the carrier to investigate and offer a resolution.


6. Incorrect Addresses

Please double‑check your shipping address before placing your order. LumeWell is not responsible for packages lost due to incorrect or incomplete addresses.


7. Damaged Items

If your order arrives damaged, email shop@lumewell.store within 48 hours of delivery with photos of:

  • the damaged item

  • the packaging

  • the shipping box

We’ll review the issue and provide a replacement or store credit according to our return policy.